Thank you for joining our tour.
We are sorry to hear that you had such an experience.
We shall share your opinion in our company and will work for improvement for the future.
During this season, in the case we can't go up to
the 5th station of Mt Fuji, we will visit alternative place 'Oshino Hakkai' which as mentioned on our product page.
If ropeway stop or not was something unpredictable because it's depends on the weather. Even if it was operating in the morning, it can be stopped because of wind or strong rain etcetera.
Thank you for your understaning.
Best regards,
Japan Panoramic Tours